Overview

Not satisfied with your order? You can return it within the order protection period. The first return on each order is free (up to 2 times per month).

We gladly accept returns within 20 days of receipt for most items in new condition. Once we receive your parcel in our warehouse, your refund will be automatically issued.

If the returned item is used, damaged, missing parts/ accessories, the refund will be reduced to compensate for the lost value of the item.

Can I still return items if they are worn, damaged, or have the tags removed?

  1. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and most accessories (except scarves, bags, and mermaid blankets).
  2. Please note that free gifts, customized items and items marked as non-returnable cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
  3. The items must be returned in brand new condition with the original packaging.

During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@all4kids.shopping for questions related to refunds and returns.